Buyer Tips

How to Handle NHLA Lumber Claims the Right Way

Learn the right way to handle NHLA lumber grade disputes. This simple guide breaks down the key rules in simple terms so buyers and sellers can resolve claims the right way—without confusion.


Lumber disputes happen—but knowing the rules can prevent a headache. When a buyer and seller disagree on the grade or value of a shipment, there’s a right way (and a wrong way) to handle it. Here’s a simple breakdown of NHLA’s rules for resolving these issues.

Step 1: Did the Seller Agree to the Buyer’s Grade & Count?

  • If the seller agreed in advance to the buyer’s grading and tally, there’s not much to dispute. The seller must honor that agreement.

Step 2: Does the Purchase Agreement Mention NHLA Rules?

  • If the agreement states “NHLA Rules and Sales Code shall Govern,” then NHLA’s rules apply.
  • What this means:
    • The buyer must keep the entire shipment intact (no mixing or using it).
    • The buyer must report the issue within 14 days of unloading.
    • The buyer must provide a piece tally to the seller.
    • If these rules aren’t followed, the buyer must pay the seller’s original invoice—no exceptions.

Step 3: What If NHLA Rules Don’t Apply?

  • If the sale wasn’t based on NHLA rules, the buyer and seller must work out a solution themselves.
  • If they can’t agree, NHLA can step in—but only if both parties agree to an NHLA inspection.
  • If no agreement is reached? Litigation may be the only option.

Key Takeaway:

If you’re handling a lumber dispute, follow these steps to avoid unnecessary trouble. Keep shipments intact, report issues on time, and check your agreements upfront. That way, everyone plays by the same rulebook.

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